Development Payment Process
A down payment is required in order to begin development of your website. The deposit is typically 50% of cost of the project, but is subject to change depending on the size or cost of the project. Website will be completed within 10 days (could vary depending on project size) of project start date. Provided that we have all of the content needed to complete the site. If we have not received all of the content, the balance of the project will still need to be paid on the 10th day. We will continue working on your project until it has been completed. If the balance is not paid, the project will be cancelled after a 7 day grace period. This policy is in place to encourage the client to submit all information promptly so that their site can go live. It also ensures that Web Hero Development gets paid for performing their duty under the terms, despite tardy content.

Refund Policy
If site design and development work has already begun (such as creating a design concept), then the down payment is non-refundable. Web Hero Development may elect to, at it’s sole discretion, offer a partial refund depending upon the circumstances.

Maintenance Policy
Website Maintenance: There are no required maintenance fees other than hosting. Most people do some work on their site every year, for which we offer several plans. We can make certain parts of the site updatable by you by implementing a custom Content Management System, or installing a blog. For work we do on the site after going live, we charge on an hourly basis. If you expect that maintenance will be a regular occurrence, you can buy a prepaid maintenance contract that affords a discounted hourly rate. If need be, we can customize a maintenance plan for your particular needs, but no plan is required.

Website Maintenance Payment
Obligations: Depending upon the nature of the website changes, prepayment may be required. Should the client be invoiced after the changes are completed, the invoice is due upon rec. If payment is not received within 30 days, the maintenance changes may be taken down until payment is received. After 60 days, there may also be a $35 reposting fee added to the outstanding maintenance invoice balance.